NMCI / Flank Speed End User Support Specialist

Description:

This position is contingent upon successful proposal submission and contract award.

Prevailance is seeking an experienced NMCI / Flank Speed End User Support Specialist to provide responsive, hands-on technical support across headquarters and ashore subordinate commands for Commander, Naval Surface Force Atlantic (CNSL). This role ensures reliable access to Navy information systems, maintains accurate accountability of assets, and supports end users in a dynamic operational environment. Travel may be required.

Responsibilities include, but not limited to:

• Provide end user support for NMCI/Flank Speed systems, hardware, software, and collaboration tools
• Respond to technical issues affecting headquarters staff and assist with maintenance and upkeep of NMCI seat management across ashore commands
• Deliver periodic NMCI Program Maintenance reports to support CIO budgeting requirements
• Provide hands-on troubleshooting for issues not requiring NMCI Help Desk intervention
• Configure laptops and systems to enable remote access for staff travel
• Maintain accurate inventory of NMCI and government assets
• Assist with the setup, maintenance, and troubleshooting of printers and peripheral devices
• Manage, maintain, and track NMCI seats, peripherals, and associated CLIN orders for headquarters and subordinate commands
• Participate in program reviews, status updates, planning meetings, and project assessments

Requirements:

Qualifications:

• 5+ years of experience with NMCI architecture and Flank Speed cloud collaboration tools
• 5+ years of experience with DoD cybersecurity protocols, asset accountability, and information assurance
• 3+ years demonstrating lifecycle management experience for seats, peripherals, and CLINs
• Experience planning, tracking milestones, and reporting
• Demonstrated hardware, software, and network troubleshooting ability
• Ability to support end users across ashore Navy commands
• Knowledge of SECNAV M-5510 and SECNAV 5239.3 Series requirements
• Knowledge of user account management, group policies, and cloud identity services
• Knowledge of DoD IT systems, cybersecurity policies, and assurance practices
• Understanding of common productivity software, printers, and hardware used in Navy environments
• U.S. Citizenship required

Desired Qualifications:

• Associate’s or higher in IT, Computer Science, or a related field
• CompTIA A+ and/or Network+
• ITIL Foundation certification
• Familiarity with military rank and organizational structures
• Knowledge of military terminology

Education:

• High School diploma or GED
• CompTIA Security+ (DoD 8570 compliant)
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Clearance:

• Ability to obtain and maintain a Secret security clearance

If you meet these qualifications and are ready to make an impact, we encourage you to apply today!

Prevailance, Inc. proudly supports veterans as a member of the V3 (Virginia Values Veterans) program and the Hire Vets initiative. Recognized as a Top Workplace in 2025, Prevailance fosters a supportive, mission-driven environment for its team members. We provide a comprehensive benefits package to eligible employees, designed to support health, wellness, and financial security. Our benefits include:

• Medical Insurance
• TriCare Supplemental
• Dental Insurance
• Vision Insurance
• Life & Accidental Death & Dismemberment (AD&D) Coverage
• 401(k) Plan with Company Matching Contributions
• Paid Time Off (PTO)
• 11 Paid Holidays
• Education Reimbursement Program
• Computing Device Reimbursement Program

Prevailance, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, citizenship status, marital status or any other consideration prohibited by law or contract. Prevailance, Inc. participates in E-Verify and is VEVRAA Compliant.