Child Support Specialist I / II

Salary : $1,682.20 - $2,162.35 Biweekly

Location : Crescent City, CA

Job Type : Full Time

Job Number : 25-00334

Department : Child Support Services

Opening Date : 10 / 29 / 2025

Closing Date : 11 / 12 / 2025 11 : 59 PM Pacific

General Recruitment Information :

This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.

Job Opportunity :

Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview.

Description

Level I : $1,682.20 - $2,018.91

Level II : $1,800.22 - $2,162.35

This is a Merit System Services classification.

The current minimum qualifications can be viewed by visiting the Merit System Services program webpage at CalHR.

Performs a wide variety of child support duties consisting of maintaining a caseload, locating and interviewing custodial and non-custodial parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; arranges for support payments when possible; prepares cases for court hearings as necessary; and performs related work as required.

Working under close supervision, Child Support Specialist I is the entry / trainee level in the Child Support Specialist series. Employees in this class receive in-service training, and are given detailed instructions in the performance of duties related to child support laws, regulations, and a broad range of child support casework activities. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Specialist II after one year of satisfactory performance at the entry / trainee level.

Detailed Work Activities

Any combination of education, training and experience which would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge and abilities would be :

• Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines.
• Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys.
• Develops and analyzes information for the establishment of paternity.
• Uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents' assets, income, and liabilities.
• Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines.
• Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff.
• Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action.
• Prepares and processes legal documents necessary for the Documents and updates customer information, contact information, case actions / history logs, and records using a state-wide automated system.
• Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice.
• Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases.
• Coordinates and / or conducts genetic tests when needed.
• Performs related duties as assigned.

Minimum Qualifications

This is a Merit System Services classification. The current minimum qualifications can be viewed by visiting the Merit System Services program webpage at CalHR.

OR

OR

OR

Completion of 60 semester or 90 quarter units of college. Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience; fifteen (15) semester units or twenty-two (22) quarter units equals six months of experience.

Special Requirements : A valid California Driver's license is required.

Knowledge, Skills and Abilities

Knowledge of :

Ability to :

Selection Process :

The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview / examination so that appropriate arrangements can be made.

Condition of Employment :

In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he / she is : 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.

Disaster Service Workers : All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Opportunity Statement :

Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following : application review, competitive screening, written examination, performance examination, and / or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice.

NOTE : The information listed below is a general summary of benefits for this position. This information is not legally binding, nor does it serve as an employment contract. Refer to labor agreements (s) for specific benefit information.

BENEFITS :

The County provides a comprehensive benefit package, generous time off accruals, professional and personal development opportunities, and many positions offer flexible scheduling for work life balance.

ELIGIBILITY :

Regular Permanent Full-Time Employees : Eligible for a comprehensive range of benefits

Regular Permanent Part-Time Employees : Eligible for select benefits on a prorated basis, depending on hours worked

Temporary Employees : Not eligible for company benefits

Paid annual leave : Vacation :

1-5 years of continuous service : 15 working days per year; 6-10 years of continuous service : 20 working days per year; 11-15 years of continuous service : 25 working days per year; 16 years or higher of continuous service : 30 working days per year. Note - Newly hired employees shall be entitled to use their accrued vacation leave subject to totally accrued hours available.

Sick Leave :

1 day of sick leave with pay for each month of service from the date of employment. Note - Sick leave may be used upon accrual.

Holidays :

13 working days each year.

Floating Holidays :

3 working days each fiscal year. Note - Floating Holidays may be used upon accrual.

Retirement :

The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.

Group Insurance :

County contributions for employee and dependent medical insurance with no-cost add on dental coverage

County paid vision coverage

County paid basic life insurance

County paid emergency ground and air program services

County paid Employee Assistance Program

County paid Health and Wellness Program

Personal and Professional Development :

Training and certification programs

Career advancement opportunities

Retirement :

The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.

Voluntary Deferred Compensation Plan :

Employees may elect to have a percentage of their salary deferred for pre-tax investment.

DEL NORTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Del Norte Human Resources

981 H St., Suite 250

Crescent City, CA 95531

(707) 464 - 7213

Any information on this page is subject to change without notice.