Desktop Support L1 (Brookshire, TX) #981937

Desktop Support Technician

Location : Brookshire, TX (On-site 5 days a week)

Employment Type : CTH

About the Role

We are seeking a detail-oriented and customer-focused Desktop Support Technician to join our IT Infrastructure team. In this role, you will provide technical support for hardware, software, and networking issues across our organization. You’ll work closely with internal teams and end users to ensure the stability, efficiency, and reliability of desktop systems and related technologies.

The ideal candidate has hands-on experience supporting enterprise-level environments, demonstrates strong troubleshooting skills, and excels in providing exceptional customer service.

Key Responsibilities

• Provide first-level technical support to end users via phone, email, and in-person.
• Install, configure, and troubleshoot Windows operating systems, desktop applications, and hardware components.
• Manage user accounts and permissions in Active Directory.
• Assist with setup, deployment, and maintenance of IT assets (desktops, laptops, printers, peripherals).
• Utilize IT Service Management (ITSM) tools to document, track, and resolve incidents and service requests.
• Support remote and on-site users with VPN, network connectivity, and access issues.
• Maintain accurate asset inventory records and ensure proper equipment lifecycle management.
• Collaborate with Level 2 / 3 support teams and other IT departments for escalations or larger projects.
• Participate in IT infrastructure projects such as system upgrades, migrations, and software rollouts.
• Create and maintain documentation for technical procedures, configurations, and knowledge base articles.

Qualifications

Preferred Skills