Senior Solution Architect Cloud (Enterprise Observability & Service Management)

Job Description :

Key Responsibilities-

• Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
• Define GTM strategies for modern observability and AIOps solutions
• Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
• Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
• Evaluate emerging technologies (AI / ML, FinOps, LLMs) and define future-state ITOM strategies
• Conduct executive briefings, workshops, and evangelize observability modernization
• Design and implement service management frameworks across Incident, Problem, Change, and CMDB
• Integrate Observability with ITSM processes to enable proactive and automated operations
• Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
• Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping

Mandatory Skills- Experience :

Personal Attributes :

Desired Skills :

Salary Range : $191,888-$225,750 a year

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