Physical Security Field Representative
FirstEnergy at a Glance : This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE : FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. The position reports to the Supervisor, Compliance Field Support & Physical Security.
About the Opportunity : The Physical Security Field Representative is the primary point of contact for all physical security and compliance related issues within the service territory. The Physical Security Field Representative travels throughout the operating footprint to ensure compliance to corporate and regulatory standards, works with all levels of management as appropriate, liaises with federal, state, and local law enforcement, responds to & investigates all physical security related incidents & investigations, and develops threat & risk assessments and implements appropriate mitigation strategy plans.
Responsibilities include :
- Ensuring effective regulatory compliance to the North American Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) Standards by providing guidance to support and enhance operational business unit's risk management, cyber, information, physical, and personnel security programs
- Maintaining and developing FE compliance policies, programs, procedures, and guidelines related to the NERC CIP Standards and to physical security best practices
- Developing and implementing physical security threat & risk assessments with appropriate mitigation plans to ensure compliance with NERC CIP standards
- Preparing for, coordinating, and supporting compliance audits conducted by internal resources, consultants, or regulatory organizations
- Working with responsible FE organizations to coordinate resolving physical security technology issues, developing improvement recommendations, and creating mitigation plans
- Investigating and documenting root cause analysis to submit potential violations to FERC Compliance and ensuring they are tracked for timely resolution and fully documented in auditable records
- Utilizing FE compliance technology (RAAD, ProWatch, Salto) to assign, track, and monitor compliance efforts
- Conducting physical security investigations, incident, threat, and compliance reports as appropriate summarizing the investigations, details, interviews, key findings, and recommendations to be made
- Developing, implementing, and monitoring Corporate Security policies and procedures
- Performing physical security assessments to identify risks to security and compliance, while working with local management and the Physical Security Technology group to propose remediation activities
- Escorting security technology vendors performing maintenance and installation of equipment, as needed
- Escorting visitors who do not have authorized unescorted access to CIP locations, as needed
- Operating as the regional entity and single point of contact for all security and compliance related issues, including implementation of resolution for security issues
- Liaising with federal, state, and local enforcement agencies, as needed
- 100% travel to FE locations within service territory areas, could include overnight stays
Qualifications :
Physical Security Field Representative III :
Bachelor's degree in a related discipline is preferred, along with a minimum of 4 years professional work experience requiredIn lieu of a degree, 7 years professional work experience requiredExperience in facilitating creative problem-solving sessionsDemonstrate strong verbal, written, and interpersonal communication skillsAbility to write & present general and training communicationsAbility to write and follow work plansAbility to research, analyze, and resolve access concerns independentlyAbility to work with cross functional groupsCommitment to providing quality service and deliverables in a timely mannerDemonstrate strong time management skillsMust be able to multitask during emergency & normal operational situations and can change priorities as neededDesire to continue to learn, grow, and work across FirstEnergy & deliver resultsTeamwork, communication, and innovation are essential, as well as taking independent initiative on tasks to be completedProficient in Microsoft Office applications (i.e. MS Office, Outlook, FileNet P8, MS Project and Visio, etc.)Ability and willingness to be available for call-in and after-hours work, if needed100% travel required to FE locations within service territory areas, could include overnight staysPhysical Security Field Representative IV :
Bachelor's degree in a related discipline is preferred, along with a minimum of 7 years professional work experience requiredIn lieu of a degree, 10 years professional work experience requiredDemonstrated working knowledge of compliance related to the NERC CIP standardsAbility to think technically, research, analyze, and document findingsHighly motivated; ability to work in a more independent manner with a high level of productivityExcellent communication skills to effectively annotate findings in both written and verbal formAbility to write at a professional and technical level to ensure a consistent understanding of the subject matter across multiple knowledge levelsASIS Certification preferred (Associate Protection Professional, Certified Protection Professional, Physical Security Professional, Professional Certified Investigator)Physical Security Field Representative V :
Bachelor's degree in a related discipline is preferred, along with a minimum of 10 years professional work experience requiredIn lieu of a degree, 13 years professional work experience requiredDemonstrated in-depth knowledge of compliance related to the NERC CIP standardsDemonstrated strong performanceWork at a higher level of responsibility with greater self-directionASIS Certification required (Associate Protection Professional, Certified Protection Professional, Physical Security Professional, Professional Certified Investigator)Be a Compliance Champion or become one within one yearBenefits, Compensation & Workforce Diversity :
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.
FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
Safety :
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position Classification : Exempt
FirstEnergy Human Resources Team