Adoption Counselor

Job Description

Job Description

Position : Adoption Counselor

Department : Placement

Reports To : Adoptions Supervisor

Location : Community Animal Center

3180 Presidential Drive

Atlanta, GA 30340

Summary :

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

This position assists with counseling the public about potential pets for adoption, reviewing

adoption applications submitted by the public based on written guidelines, receiving adoption fees,

and updating the software system with information necessary to complete the adoption. The

Adoption Counselor is also responsible for welcoming visitors and ensuring top-notch customer

service to all who stop by.

Essential Job Functions :

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project :

Save Lives Build Community Be Exceptional Stewards Be Courageous

Be Compassionate Take Responsibility Respect, Embrace and Celebrate Diversity

Adoption Counseling and Customer Service :

• Guide adopters through the application process, use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
• Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, future medical care, and other pertinent information.
• Compassionately , educate adopters and the public about responsible pet ownership, including housetraining, veterinary care, and preventive health.
• Conduct meet and greets with dogs, cats and other animals.
• Manage visitor flow to ensure a positive and efficient experience.
• Assess animals and direct visitors and inquiries to the appropriate area or department.
• Triage animal medical needs and escalate emergencies as needed to support LifeLine’s mission to save lives .
• Assist visitors with check-in procedures and guide them to their desired areas and appropriate department or personnel.
• Reduce wait times for all clients.
• Take responsibility to assist during high-traffic times, staff shortages, or special events to ensure smooth front desk and adoption operations.
• Maintain clear, strong communication with the clinic team to ensure all medical needs of an adoptive pet are met prior to departure.

Administrative and Record-Keeping :

General Responsibilities :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and / or Experience :

High school diploma or equivalent; college degree or relevant coursework preferred.

18 years or older.

One or more years’ experience in animal related field or animal sheltering preferred.

Previous experience in customer service, hospitality, or a similar role is highly desirable. Administrative data management experience preferred.

Fear Free Sheltering preferred.

Work Environment :

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.