Customer Success Specialist - SynBio USA - Remote

We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long‑term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service.

What You’ll Be Doing

Strategic Account Support :

• Assist the sales team with administrative tasks such as data entry, document management, and record organization.
• Collaborate with the sales team to provide white‑glove service and ensure a high level of customer satisfaction.
• Respond promptly and professionally to customer and internal team inquiries.
• Work with the sales team to create accurate and tailored quotations for prospects, maintaining a database of standard pricing and product information.

Relationship Building :

Dashboards, Reporting, and Post‑Order Management :

Communication and Collaboration :

Customer Relationship Management (CRM) :

What You’ll Bring to the Team

Preferred Qualifications

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon‑based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

$85,000 - $106,000 USD

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For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twist Bioscience’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Self‑Identification of Disability

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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