MSP Field Quality Engineer, Design for Sale, Field Quality

Description

In this role on the Design for Scale- Field Quality Team, you will work directly with product development and site-level management, operators, reliability, maintenance, and engineering teams to maximize the quality and performance of advanced robotics systems within Mechatronics and Sustainable Packaging (MSP). You will be the link between site level customers and engineers working within the product development organizations. You will serve as the quality gate-keeper for hardware validation of new systems prior to launching across Amazon Fulfillment Centers.

We are a team of doers seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support new developing technologies for Amazon Fulfillment Centers. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple engineering teams within Amazon to raise the bar on quality and contribute to the continuous innovation of the next generation robotics. You will identify risk of equipment failure and provides solutions to mitigate and / or eliminate to drive a high bar for quality and performance.

As a Field Quality Engineer, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions for Mechatronics and Sustainable Packaging. This role will manage projects with minimal guidance that affect multiple locations in the country. This is a hands on position where you will be asked to do everything from resolving escalated customer issues to mentoring other engineers.

Key job responsibilities

• Investigate and troubleshoot technical issues, gathering critical data from the field
• Work with development teams to determine root cause and prioritize resolution.
• Collect and analyze device data using tools such as Tableau, Quicksight
• Support Alpha / Beta testing of new products and features
• Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.

Basic Qualifications

4+ years of working in mechanical engineering or equivalent experience

Bachelor's degree in mechanical engineering or equivalent

Understanding of quality tools and methodologies (Six Sigma, 8D, CAPA, FMEA)

Preferred Qualifications

Master's degree in mechanical engineering or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,600 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.