Call Center Shift Manager

Career Opportunities with Rapid Response Monitoring

Rapid Response is seeking an Operations Manager. The Operations Manager is responsible for supporting and leading our Operations Supervisors and Control Center Specialists while they are focused on saving lives and protecting property. The Operations Manager will be accountable for monitoring real-time call data, service levels, and staffing changes. The Manager will be prepared to aid in all emergency dispatches and circumstances that require an escalated response. In addition, the Operations Manager will be focused on the high-level direction of their team in alignment with the rest of the department and organization.

Location

In office : Henderson, NV

Salary Range

$60,000-$70,000 / yearly

Schedule

Afternoons

Basic Qualifications

• 2-year college degree or equivalent Military experience.
• Required, 2+ years of call center / central station experience
• Ability to manage sensitive situations with extreme professionalism and confidentiality.
• Excellent adherence to schedule and communication skills required.

Responsibilities

Preferred Qualifications

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it's a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24 / 7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https : / / www.rrms.com / careers / . Rapid Response is an Equal Opportunity Employer.

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