Medical Assistant Longmeadow

Medical Assistant

Under the direction of a licensed professional, the Medical Assistant performs and oversees functions within scope of practice related to the clinical activities, including but not limited to : maintaining patient flow by assisting and promoting the delivery of health care, performs technical procedures and clinically-oriented activities. The Medical Assistant will assist management in achieving office efficiencies in accordance with stated policies / procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management, which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions

• Facilitates efficient and effective patient flow including preparing the patient for the visit / admission and providing specific services and education as determined by the providers in accordance with scope of practice.
• Performs necessary administrative duties to ensure all information is current and updated. Includes maintenance and monitoring of electronic health record.
• Maintains and cleans environment, work area, equipment and communicates any equipment malfunctions to appropriate department / unit personnel.
• Greets and communicates with patients and families in a manner consistent with care and respect. Communicates, collaborates and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects, monitors and reports patient data / needs to licensed team members as directed. Follows documentation standards.
• Demonstrates high standard of moral and ethical behavior. Commits to continuous improvement of patient experience, which includes patient safety, quality of care and excellent service. Advocates for privacy, confidentiality and security of patient, staff and organizational data. Adheres to the organization's published values, standards and policies.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.
• Assists providers with examinations, procedures and / or treatments by preparing patient and ensuring appropriate supplies / equipment are readily available. Prepares, administers and documents medications that are within scope of practice and directed by the provider.

Qualifications

Required

Preferred