Spa Lead Therapist

The Spa Lead Therapist will oversee a team of service providers, ensuring exceptional spa services while also providing high-quality treatments. This role involves training and mentoring junior staff and actively shaping the spa’s treatment offerings to enhance the overall guest experience.

Role & Responsibilities

Service Delivery :

Provide a range of therapeutic services, including massages, body treatments, and specialized techniques at a luxury level, ensuring every guest receives an exceptional experience.

Customize treatments based on individual client needs and preferences.

Team Leadership :

• Lead, train, and mentor a team of massage therapists and estheticians, fostering collaboration and growth within the team.
• Conduct regular staff meetings and training sessions to enhance skills and ensure continuous learning.

Monitor inventory for supplies and back bar, communicate restocking needs, maintain clean, well-stocked treatment rooms and support areas.

Guest Experience :

Operations Management :

Drive sales goals :  retail product sales, upgrades, memberships, etc. Educate guests on enhancements and product lines.

Treatment Development :

Health and Safety Compliance :

Performance Monitoring :