Phlebotomy - PSC Greeter

Patient Service Greeter- Phlebotomy

Location : Rock Hill SC 29732

Shift : Mon-Fri 8 : 30am-3 : 30pm

This is a Patient Service Center Greeter position performing front office duties and handling customer inquiries.

Minimum of 1 year customer service experience is required!

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to : Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures : (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Quest Diagnostics.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience :

Preferred Work Experience :

Physical and Mental Requirements :

Knowledge :

Skills :

Education :

High School Diploma or Equivalent Required

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