Sr. Manager, IT Delivery - Archimedes

Sr. Manager, IT Delivery

The Sr. Manager, IT Delivery, is responsible for leading and contributing to the delivery, stability, security, and compliance of Archimedes' enterprise IT platforms, infrastructure, and client-facing applications. This role provides day-to-day leadership and direction for the IT Delivery team, which encompasses security, DevOps, compliance, cloud engineering, and Tier 2 IT support functions. By combining strategic oversight with direct involvement in service delivery, the Sr. Manager ensures that Archimedes maintains a secure, resilient, and audit-ready technology environment that supports both internal operations and client commitments.

Operating within IT Service Management (ITSM) best practices, the Sr. Manager ensures timely incident resolution, effective change control, and proactive problem management while driving continuous service improvement. The position serves as the primary escalation point for complex incidents, overseeing system monitoring, triage, and coordination with Tier 3 engineering teams, vendors, and product development groups to achieve rapid resolution for both business-critical operations and client-facing systems. The role ensures enterprise systems, networking, and platforms remain secure, compliant, and highly available through proactive administration, monitoring, and the enforcement of best practices for identity, access control, endpoint security, network reliability, and system hardening in alignment with SOC 2, HIPAA, and NCQA requirements. In addition, the Sr. Manager oversees observability strategies using telemetry, monitoring, and alerting tools (including Azure and AWS cloud-native and third-party solutions) to detect and remediate performance or security issues before they impact operations or clients.

The Sr. Manager, IT Delivery also plays a key leadership role in security, DevOps, and compliance functions, ensuring automation maturity, cloud resilience, and regulatory alignment across all IT delivery initiatives. This position collaborates closely with MSPs, vendors, internal security teams, DevOps engineers, compliance staff, networking, operations, and software engineering teams to strengthen automation pipelines, streamline operational workflows, and safeguard sensitive data. By integrating compliance evidence collection, incident response, and disaster recovery planning into delivery workflows, the Sr. Manager ensures Archimedes remains audit-ready and risk-resilient in a highly regulated, cloud-first healthcare environment.

Responsibilities

• Provide strategic leadership to the IT Delivery team (compliance, cloud, DevOps, security, and Tier 2 support), ensuring cohesive execution across enterprise IT, infrastructure, and application delivery functions.
• Direct the planning, execution, and governance of cloud infrastructure initiatives across Azure and AWS, ensuring availability, scalability, and cost optimization in alignment with business and compliance requirements.
• Oversee enterprise database platforms (SQL Server, Azure SQL, AWS RDS), ensuring secure provisioning, performance optimization, and alignment with regulatory requirements for PHI and sensitive data.
• Lead enterprise networking strategy, including firewalls, VPNs, hybrid connectivity (ExpressRoute, Direct Connect), DNS, routing, and load balancing to support secure and resilient business operations.
• Govern IT project delivery across infrastructure modernization, cloud migrations, DevOps automation, and compliance-driven initiatives, ensuring projects are executed on time, within budget, and in compliance with SOC 2, HIPAA, and NCQA.
• Partner with executive stakeholders to define requirements, allocate resources, manage risks, and provide visibility through executive-level reporting on delivery progress, cloud infrastructure posture, and compliance metrics.
• Drive continuous improvement in IT delivery maturity by expanding infrastructure-as-code practices (Terraform, Bicep, CloudFormation), strengthening automation pipelines, and embedding compliance checkpoints into technical governance.
• Foster collaboration across IT, security, DevOps, networking, software engineering, and operations to ensure technology initiatives are fully aligned with organizational strategy, regulatory obligations, and client commitments.
• Serve as the primary escalation point for Tier 2 incidents and service requests affecting enterprise IT systems, cloud platforms, databases, and client-facing applications.
• Oversee Tier 2 services including endpoint lifecycle management, OS patching, SQL updates, network changes, and proactive IT maintenance to ensure system resilience and business continuity.
• Champion ITSM best practices for request, incident, problem, and change management, ensuring effective escalation, minimal downtime, and consistent service delivery across the enterprise.
• Govern Jira Service Management (JSM) administration, workflows, automation, SLAs, and integrations to enforce ITSM process maturity and operational reporting.
• Ensure the reliability, performance, and security of Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID, Intune, Defender, Purview, Power BI).
• Maintain stability and governance of Azure and AWS environments, including virtual machines, serverless services, Kubernetes (AKS / EKS), storage, and networking.
• Direct administration of collaboration, identity, and infrastructure platforms, including network devices, Fortinet firewalls, VPNs, wireless, UPS systems, and physical security technologies.
• Lead the integration of compliance and security standards into all IT delivery activities, ensuring consistent enforcement of RBAC, privileged identity workflows (PIM / PAM), audit logging, vulnerability remediation, endpoint protection, and baseline configurations across Azure, AWS, SQL, and networking platforms.
• Partner with the compliance team to maintain continuous SOC 2, HIPAA, and NCQA readiness, including leading audit preparation, control testing, evidence collection, and remediation of findings.
• Ensure security-by-design practices are embedded in cloud architecture, SQL database deployments, networking configurations, and DevOps pipelines.
• Direct the administration of SIEM platforms (e.g., Microsoft Sentinel, Splunk), endpoint detection and response (EDR), and vulnerability management solutions; oversee monitoring, threat hunting, and incident investigation activities in coordination with the security team.
• Oversee Zero Trust networking strategies, cloud-native security controls (Azure Security Center, AWS Security Hub, Key Vaults / KMS), and encryption standards to safeguard PHI and regulated data.
• Provide regular compliance and security posture reporting to leadership and auditors, including risk assessments, incident trends, remediation activities, and audit-ready documentation.
• Champion a culture of security and compliance across the IT Delivery team, ensuring staff training, policy adherence, and proactive engagement in risk mitigation.
• Monitoring, Incident Response & Vendor Coordination
• Direct observability strategies across platforms using Azure-native monitoring and third-party telemetry tools to proactively detect and resolve service disruptions.
• Lead enterprise incident response and disaster recovery processes, ensuring rapid escalation, effective communication, and minimal business impact.
• Oversee vendor and MSP relationships, ensuring accountability, service quality, and compliance alignment across all managed services.
• Ensure root cause analysis and lessons-learned reviews are integrated into operational improvements and compliance evidence.
• Coordinate with MSPs, cloud vendors, software suppliers, and security providers for incident resolution, project delivery, and change control.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

Qualifications

What our team expects from you?