HelpDesk Administrator

HelpDesk Administrator

Department : Arkalytics - Support

Employment Type : Full Time

Location : Remote

Compensation : $50,000 - $65,000 / year

Description

Why Work Here?

At Arkatechture, we have a simple shared mission : to build a sustainable organization built upon three pillars : Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it's modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.

Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what's next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.

We offer a competitive benefits package that includes :

• A flexible remote work policy with optional access to our Portland, Maine office
• A 4-day workweek after 3 years of service
• Generous paid time off, including 11 holidays
• Medical, disability, life insurance, and optional dental / vision
• 401(k) retirement plan with company match
• Training & certification reimbursement
• Milestone recognition programs, annual PTO increases, and more

All employees share our core values : put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.

The Position

Arkatechture is seeking a Support Desk Administrator to manage and support the operational health, security, and reliability of Arkalytics environments for both internal teams and customers. This role is responsible for system administration, user provisioning, platform configuration, and operational incident response across cloud and analytics platforms. The Support Desk Administrator will proactively monitor environments, maintain system performance, enforce security policies, and support release and deployment processes using established CI / CD and change management procedures. The ideal candidate is a detail-oriented technical professional with strong Linux / cloud administration skills and a passion for platform stability, security, and customer success.

How to Apply

Please send a cover letter and resume with your application. You must submit both documents to be considered for the position . We're building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let's start the conversation.

Key Responsibilities

Skills, Knowledge and Expertise

Requirements

Preferred Experience