Help Desk Support Specialist

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The Help Desk Support Specialist is responsible for providing maintenance of the client computer and device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades, and configurations. If you have a MIS / Computer Science degree or applicable training, have desk support experience and love Apple products, we encourage you to apply!

REQUIREMENTS

• Strong knowledge of Apple systems, computers, laptops, mobile devices
• Ability to perform effective hands?on technical support and can be a resource to anyone who needs technical aid
• Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HD, and Others
• Understands network security and can implement standards based on organizational policies and controls
• Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
• Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting
• VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple macOS (Macintosh) systems
• Understands the importance of backing up systems and proper maintenance of in production systems

EDUCATION and EXPERIENCE

certifications are a plus

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Mining

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