Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst

Job Description

Job Title : Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst

Agency : Department of Homeland Security (DHS)

Contract Name : Financial Systems Modernization Solution (FSMS)

Program : Financial Systems Modernization Solution (FSMS)

Work Location : Remote (must be available for in-person meetings as needed). Preferred candidate location : Virginia, Washington, D.C., or Maryland area.

Security Clearance : DHS Public Trust (active or obtainable)

Position Overview

BizFirst is supporting our client in search of an experienced Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst to provide functional expertise and day-to-day support for the Department of Homeland Security’s Financial Systems Modernization Solution (FSMS). This role will focus on analyzing and resolving functional issues submitted via ServiceNow, preparing and reporting weekly operational metrics, leading and coordinating user acceptance testing and advising stakeholders on improvements to Oracle Federal Financials processes.  The ideal candidate will combine deep Oracle functional knowledge with experience supporting enterprise financial systems in a federal environment. Familiarity with DHS processes and mission is highly desirable.

Our client is a specialized management consulting firm that engages experienced professionals and consultants to support the federal government with strategic project execution, financial process optimization, advanced IT solutions, and Enterprise Resource Planning (ERP) system implementation. Through innovative transformations, they develop and implement strategies to optimize operations for military departments and agencies across the U.S. Federal Government.

Key Responsibilities

• Resolve functional issues in Oracle Federal Financials by managing and addressing incident tickets in ServiceNow.
• Provide strategic advice, technical guidance, and functional expertise to program and project teams.
• Lead and coordinate a team of Oracle Functional SMEs to address complex system or process challenges.
• Review, advice and coordinate system enhancement functional design documents
• Lead and coordinate user acceptance testing of major system enhancements
• Prepare and deliver weekly operational metrics reports to leadership.
• Develop and maintain training materials, user documentation, and quick reference guides as needed.

Required Qualifications

Desired Qualifications

Desired Qualifications

Company Benefits

About BizFirst

BizFirst is a pioneering US-owned company that bridges the gap between job seekers and employers in the small business, commercial, enterprise, and government sectors. With a suite of tailored services covering temporary contractors, direct hiring, and consulting, we empower organizations to meet their staffing needs efficiently. Our comprehensive AI-matching platform ensures a seamless match between candidates’ expertise and our clients’ requirements. Our dedicated team thrives on fostering lasting relationships with both companies and candidates, ensuring a win-win scenario for everyone.

Requirements

Job Title : Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst