Destination Services Manager

Destination Services Manager

We're looking for an experienced Destination Services Manager to represent Mugwump Productions onsite at a prestigious resort property in Ponte Vedra Beach, FL. This individual will serve as the key liaison between resort guests, property partners, and our internal production team to ensure flawless event execution.

As the Destination Services Manager, you will be responsible for cultivating client relationships, managing destination / event requests, and overseeing execution of dcor, entertainment, transportation, and activity programs for groups hosted at the property. This is a client-facing role requiring strong communication, polished professionalism, and deep knowledge of destination management services.

Role Overview :

• Serve as the onsite Mugwump representative at the resort, partnering closely with property staff, sales, and catering teams.
• Act as the primary point of contact for corporate and social group clients staying / meeting at the property.
• Develop customized destination / event proposals including dcor, entertainment, activities, tours, and transportation solutions.
• Manage full program lifecycle : inquiry ? proposal ? contract ? execution ? post-event follow-up.
• Oversee event logistics and coordinate with Mugwump's operations / production team to ensure seamless delivery.
• Maintain strong knowledge of local vendors, attractions, and experiences to enhance guest programs.
• Provide onsite support during events, ensuring all elements are executed to Mugwump and property standards.
• Build and maintain strong relationships with resort staff to promote Mugwump services to incoming groups.
• Track program budgets, invoices, and profitability.
• Identify opportunities for upselling and repeat group business.

Qualifications :

Why Join Mugwump Productions?

About Us :

Mugwump Productions is a premier event dcor and destination management company with over 30 years of experience designing memorable experiences for corporate, social, and wedding clients. We partner with luxury venues and properties to deliver seamless, high-touch service. At Mugwump, creativity, professionalism, and client relationships are at the heart of what we do.