Job Description : Market A Max (
- ) Market B Max (
- ) Market C Max (
- ) Market D Max (
Summary :
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities :
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementationsPerform code upgrades without supervision.Be responsible for, and master multiple subject matter areas of responsibilities.Identify and document best practices within their subject matter areas of expertise.Provide continuous process improvement suggestions.Maintain and document Standard Operating Procedures.Skills :
Complex troubleshooting in a mission critical production environment.IT Customer Service / Problem Management Resolution experience.Education / Experience :
Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.6-8 years experience required.Market A : AK, CA, CT, DC, MA, NJ, NY,
Market B : CO, HI, IL, MD, MI, MN, NH, RI, TX, WA,
Market C : AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, NC, NE, NM, NV, OH, OK, OR, PA, SC, TN, UT, VA, VT, WI
Market D : AR, MS, MT, ND, SD, WV, WY
Dress Codes : Business Casual