Loan Services Supervisor

Job Description

Job Description

Position Title :

Loan Services Supervisor

FSLA Status : Non-Exempt

Reports to :

Loan Operations Manager

Location :

Tyler Operations or Fort Worth

Benefits :

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary : This position plans, develops, organizes, directs, implements, controls, and monitors the Loan Services and Collateral Administration Departments for both consumer and commercial loans. Maintain a thorough knowledge of Loan Services and Collateral Administration functions and policies.

Essential Functions

Develops, recommends and administers goals, objectives and priorities concerning the proper functioning of the Loan Services and Collateral Administration Departments including all functions and activities.

Oversees evaluates, monitors, and reports on the effectiveness of all aspects of Loan Services and Collateral Administration activities, including participation and syndications, booking, payment processing, reconciliation of loan general ledgers, exception tracking, force placed insurance for both hazard and flood policies, file review and compliance of audit and regulatory requirements as it pertains to the servicing of loans.

Assists with system parameters and design to meet the needs of multiple departments.

Reviews Bank loan reports; recommending and implementing methodologies to improve overall loan services activities and productivity.

Analyzes, tests and trains employees for periodic software updates, and verify enhancements are working correctly.

Interviews, hires, and trains employees, planning, assigning, directing work and employee performance management. Advises in the development, implementation, and administration of operational programs, processes, and procedures for optimal effectiveness and achievement of organizational goals and objectives, as well as to ensure that the Loan Services and Collateral Administration Departments maintain and enhance productivity.

Reviews and recommends solutions to complex problems referred to by subordinates, requiring good judgment and frequent on-the-spot decisions.

Ensures proper documentation of all departmental controls and procedures; ensures cross-checks within department for accuracy and compliance to policy and procedure, as well as applicable regulations.

Authorizes exceptions to Loan Services and Collateral Administration procedures, when warranted and justified.

Maintains a thorough and up-to-date knowledge of Bank policies and procedures, regulations, and servicing laws.

Coordinates and assists with the training of department personnel to meet present and future operational requirements.

Assigns work duties to team members.

Maintains positive relationships and promotes efficiency among a group of workers.

Plans and supervises the activities of others.

Maintains confidentiality of all sensitive Bank information.

Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.

Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.

Participates in proactive team efforts to achieve departmental and company goals.

Understands and agrees to abide by the policies and procedures established at Southside Bank.

Responsible for complying with audit policies and procedures as they pertain to this position.

Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

Must comply with all applicable laws and regulations.

Additional Functions :

Required Education / Experience :

Necessary Skills :

Physical Activity / Dexterity :

Physical Environment Demands :

Working Conditions / Environment :

Work Schedule / Hours :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)