Operations Technician II

Operations Technician II

Job Locations

US-AR-Little Rock

ID

2025-2843

Category

Data Center Operations

Department

100 - Operations : COGS

Type

Regular Full-Time

Overview

The Operations Technician II role is ideal for someone who's not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You'll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you'll interact with customers to ensure their needs are met with professionalism and care.

We're looking for someone who takes pride in their work, appearance, and the upkeep of the facility-someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24 / 7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint's reliability, attention to detail, and commitment to operational excellence.

The shift for this positions is as follows :

Week 1 : Thursday - Saturday, 8 : 00pm - 8 : 00am

Week 2 : Wednesday - Saturday, 8 : 00pm - 8 : 00am

Responsibilities

Hardware & Infrastructure Support :

Install, configure, and maintain servers, storage devices, and network equipment.

• Perform hardware troubleshooting, diagnostics, and component replacements.
• Assist with rack / stack operations, cable management, and asset tracking with internal and / or external customers.
• Provide remote smart hands support for customer advanced issues / concerns.
• Assist Lead Operations Technician and / or Data Center Manager with other facility related tasks.

Monitoring & Maintenance :

Incident Response & Troubleshooting :

Security & Compliance :

Qualifications

Preferred Experience

Working Conditions

Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs.

Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $21.01 - $31.66

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