Specialist, Treasury Operations (Payment Resolution)

Specialist, Treasury Operations (Payment Resolution)

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry, then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

Ready to build your career? Join our Treasury Operations department and work in person at our Tempe headquarters!

Unlock Your Earning Potential Quickly!
We offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Starting Pay: $20/hr
• At 6-Months: $20.50/hr
• At 12-Months: $21.50/hr

After 6 months you unlock our performance-based, Careers Not Jobs program which allows eligible team members a compensation increase ($0.50) every 90 days*.

About the team and position
We're looking for a Payment Resolution Specialist to join our Treasury Operations team. This is a high-volume, phone-based, customer-facing role that requires strong communication skills, attention to detail, and the ability to multitask effectively.

In this role, you will work directly with customers over the phone to resolve outstanding payments while collaborating closely with internal partners. You'll manage inbound and outbound calls, professionally collect payments according to established schedules, identify reasons for account delinquency, and escalate issues as needed. You will become a go-to resource for payment resolutions within the department.

Most importantly, your work will have an immediate and tangible daily impact within a well-funded, rapidly growing company.

What you'll be doing

• Be the voice of Carvana through frequent phone interactions with customers.
• Review open accounts for collection efforts.
• Handle inbound customer calls related to payment resolution.
• Make outbound collection calls while maintaining and improving customer relationships.
• Collect customer payments in accordance with payment due dates and agreements.
• Identify issues contributing to account delinquency and escalate appropriately.
• Actively resolve loan servicing issues with business partners.
• Review and monitor assigned accounts and applicable collection reports.
• Provide timely follow-up on payment arrangements.

What you should know/have

• Strong attention to detail with a focus on accuracy.
• Creative, self-disciplined, and capable of independently identifying and completing critical tasks with urgency.
• Familiarity with debt collection and accounts receivable experience is preferred.
• A sense of humor (we're kind of serious about this one).
• A genuine enjoyment of working with others and a strong appreciation for teamwork.
• Excellent communication skills with the ability to follow and execute established processes.
• Ability to thrive in a fast-paced environment while managing time and priorities effectively.

What we'll offer in return

• Full-Time Hourly Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks, including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

*Careers Not Jobs does require above average performance & a cap on merits after $2.00. Other eligibility requirements are required.