Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Suburban Pittsburgh Hotel with convenient access downtown. Travel with confidence at The Fairfield Inn and Suites Pittsburgh Neville Island. Recharge along the Pittsburgh waterfront in our rooms and suites with signature Marriott bedding, ergonomic workspaces, mini-fridges, microwaves, and free Wi-Fi. Start your mornings with our complimentary hot breakfast and make a splash in our indoor pool. Put your best foot forward with our on-site laundry facilities. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Need rooms for groups? Ask about our discounted room rates when booking room blocks. Our location places you near top attractions in Pittsburgh including Cranberry Township, Downtown, PNC Park, Acrisure Stadium, Carnegie Museum of Art, Robert Morris University, and more. Whatever brings you to the city enjoy your stay at The Fairfield Inn and Suites Pittsburgh Neville Island.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

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