Client Service Representative

Client Service Representative

CentiMark Corporation is hiring a Client Service Representative in our Corporate Office in Canonsburg, PA! This role offers a salary range of $42k - $45k with premier benefits! Do you have a passion for exceptional customer service and a knack for problem-solving? Are you detail-oriented and enjoy working in a fast-paced environment? If so, we want to hear from you!

Job Summary

• Be the first point of contact for our valued customers, receiving and processing roofing work orders
• Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
• Build strong relationships with customers and collaborate effectively with our internal offices across North America
• Educate customers on their roofing needs based on information relayed from our field offices
• Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
• Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
• Conduct professional conversations with customers via phone and email
• Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
• Work collaboratively as a team to achieve exceptional customer satisfaction for all clients

Candidate Qualifications

Premier Benefits

CentiMark Corporation provides a great work environment with challenging career opportunities. Drug Free Workplace - EOE (M / F / V / D) - E-Verify Employer For more information, please visit our website www.CentiMark.com / jobs