CMA - Staffing Support

Gloucester, Virginia

Overview

Performs a wide range of clinical duties to assist providers in providing quality care in a medical office setting.

What you will do

• Exhibits knowledge of lab procedures to include compliant use of ABNs and phlebotomy skills (If applicable). Sends specimens to correct lab. Accurately performs lab linkage, obtains pre authorizations, scheduling tests and specialist visits within network limitations.
• Follows insurance carrier guidelines and Medicare regulations. Maintains a working knowledge of ICD9 and CPT coding and seeks assistance as needed.
• Acts as a liaison between physician and patient, providing patient access to care, including for appointments, referrals and essential information. Demonstrates excellent customer service to include providing timely patient response and follow up. Manages patient expectations with clear explanations (i.e., informing patients about delays as appropriate) and effectively manages the providers' patient schedules. Provides patient education per protocol and provider instruction to include Electronic Health Record and exit interview communication tools.
• Maintains excellent clinical competency to include the initial patient work up (including manual vitals), chaperoning patients, assisting providers with procedures, and preparing patient rooms are clean and compliant for next visit. Assures that clinical equipment is maintained and clinical supplies are ordered and stocked as necessary.
• Supports productivity goals to maximize use of facility resource to meet patient demand. Maximize physician visits so that productivity targets are met.

Qualifications

Education

Experience

Licenses and Certifications

To learn more about being a team member with Riverside Health System visit us at