Patient Services Representative

Patient Services Representative (Check-In / Check-Out)

We are seeking a detail-oriented and customer-focused Patient Services Representative to manage the front desk operations of a busy medical office clinic. This role is essential for creating a positive patient experience, ensuring accurate administrative support, and maintaining efficient clinic flow from arrival to departure.

Location : Openings at both Onsite Medical Office Clinics in Melbourne and Palm Bay Locations

Compensation : $20.67 – $22.67 per hour

Key Responsibilities

• Check-In / Check-Out : Serve as the first and last point of contact for patients. Accurately register patients, verify demographic information, and collect necessary documentation upon arrival. Process follow-up appointments, collect co-pays, and ensure all necessary paperwork is completed at check-out.
• Scheduling & Coordination : Schedule, reschedule, and confirm patient appointments, managing provider templates to optimize clinic flow and minimize wait times.
• Administrative Support : Answer a high volume of calls, route inquiries, manage incoming / outgoing correspondence, and perform general office duties such as filing and supply management.
• Financial & Compliance : Process patient payments, explain basic billing procedures, and ensure strict adherence to HIPAA guidelines and patient confidentiality in all interactions.

Qualifications