Customer service

Job Description

Job Description

Welcome to Eric Kyer Allstate, a leading name in the insurance industry, where we pride ourselves on providing exceptional customer service. Situated in Dalton, Georgia, our team of professionals is dedicated to delivering a positive experience for every customer who interacts with us. We are currently seeking a Customer Service Specialist with a keen sense of responsibility and an inviting attitude to join our dynamic office environment. At Eric Kyer Allstate, we value your ability to connect with customers genuinely and build lasting relationships. Your role will be instrumental in ensuring customer satisfaction, answering inquiries, and providing assistance with our range of insurance products. If you have a passion for helping others and thrive in a supportive, energetic work setting, we invite you to apply and become part of a company that values excellence in service and customer satisfaction. Together, let's make a difference!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Flexible Schedule

Career Growth Opportunities

Paid Holidays

Family Owned

Team Building Events

Appreciation Lunches

Hands on Training

Monthly Bonus Opportunities

Responsibilities

Customer Interaction : Provide prompt and courteous service to policyholders, addressing their inquiries and resolving any issues they may have.

Problem Solving : Effectively communicate solutions and options to customers, ensuring that their needs are met with the services provided.

Product Knowledge : Stay updated on the various insurance products offered by Allstate to better serve and inform customers.

Record Keeping : Maintain accurate records of customer interactions and transactions, ensuring all details are logged according to company standards.

Feedback Collection : Gather and report customer feedback to improve overall service quality and customer satisfaction.

Requirements

Education : High school diploma or equivalent required.

Experience : Previous customer service experience in a similar setting preferred.

Communication Skills : Strong verbal communication and interpersonal skills.

Problem-Solving : Ability to assess situations quickly and provide efficient solutions.

Customer-Focused : Exceptional dedication to providing outstanding customer service and ensuring client satisfaction.

Adaptability : Capable of working in a fast-paced environment.

Team Collaboration : Ability to work collaboratively with team members and other departments.

Computer Skills : Basic proficiency in using computer applications, such as email and customer management systems.