Triage Medical Assistant (47987)

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary: Communicate by answering patients' concerns, and schedule appointments by delivering excellent patient care via phone. Completes document appropriately and communicates with physicians, providers, and medical assistants.

The Medical Triage and Biologics Coordinator is a specialized healthcare professional responsible for managing patient care coordination through triage services and overseeing the administration and logistics of biologic medications. This role bridges clinical support, patient communication, and administrative tasks to ensure timely and effective treatment delivery. You MUST have previous Medical Assistant experience to apply.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Responsibilities/Tasks:

• Ability to communicate with providers and medical assistants
• Competent with the terminology needed to perform the job.
• Able to schedule appointments with multiple providers.
• When scheduling understands calls that are Urgent or Emergent
• Good understanding using EMA Electronic Medical Records.
• Knowledge of physicians' and Providers' protocols
• Ability to plan, organize, and prioritize each day.
• Ability to work effectively as a team member with providers and other staff.
• Self-starter.
• Able to work with minimal supervision.
• Create a culture of patient excellence and deliver customer service.
• To go above and beyond for patient satisfaction.
• Manage prior authorizations. appeals and prescription submissions for biologic medications.
• Liaise with specialty pharmacies to ensure timely medication delivery.
• Educate patients on biologic therapies, including administration and compliance.
• Coordinate with providers and pharmaceutical representatives to stay current on treatment protocols

Education:

• High School Diploma or GED equivalent is required.
• Certified Medical Assistant preferred but not required.
• Medical Assistant training and experience are required.

Job Qualifications:

• Must have a minimum of 2 years of experience working in a medical office as a medical assistant.
• Prior dermatology office experience is required.
• Experience with biologics is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Prior experience working in phone Triage as a medical assistant is preferred.
• Familiarity with biologic medications and specialty pharmacy workflows.
• Proficient in EHR systems, preferably Mod Med - EMA
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
• Strong organizational skills.
• Ability to thrive in a fast-paced environment.
• Experience working on electronic medical records.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines, including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please