eCommerce QA Engineer

About the Role

We are seeking a hands-on and detail-oriented eCommerce QA Engineer with deep experience across the Order-to-Cash (O2C) lifecycle. This role demands more than textbook testing — we need professionals who can think like end-users, understand real-world business flows, and validate every step of the customer journey, from catalog and cart to checkout, payments, invoicing, and revenue recognition.
You will be responsible for ensuring the integrity, accuracy, and quality of complex transactional processes that power large-scale eCommerce platforms.

Key Responsibilities

• Design and execute end-to-end test strategies spanning the full Order-to-Cash flow:
  • Product catalog, search, and pricing validation
  • Shopping cart and checkout functionality
  • Order placement, payment, and fulfillment
  • Invoicing, taxation, refunds, and financial reconciliation
• Perform hands-on functional, integration, regression, and E2E testing across web, mobile, and backend systems.
• Validate order orchestration, payment gateways, ERP/Billing integrations, and downstream O2C components.
• Analyze complex business rules and design test cases that mirror real-world eCommerce and financial transactions.
• Collaborate closely with Product, Engineering, Finance, and UAT teams to ensure accuracy across all stages of the customer and revenue lifecycle.
• Identify and troubleshoot defects, documenting clear reproduction steps and root causes.
• Apply innovative and practical test approaches, focusing on business impact and customer experience beyond standard QA checklists.
• Support automation efforts and continuous testing initiatives across O2C modules.

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Required Skills & Experience

• 5+ years of experience in QA/testing with end-to-end eCommerce and Order-to-Cash process coverage.
• Strong functional knowledge across:
  • Catalog and pricing management
  • Cart and checkout flows
  • Payment processing and transaction validation
  • Order management, fulfillment, and invoicing
  • Credit, refunds, and financial postings
• Experience testing integrations with payment gateways, billing systems, and ERP platforms (e.g., Oracle BRM, SAP, NetSuite).
• Ability to analyze business workflows and validate data across multiple systems (front-end, API, and backend).
• Strong understanding of data validation, API testing, and transaction flow verification.
• Familiarity with JIRA, TestRail, SQL, Postman, and automation frameworks (Selenium, Cypress, or similar).
• Excellent communication skills — able to explain test design and rationale clearly beyond standard QA procedures.

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