Implementation Coordinator

About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Company Culture

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.

Honest

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Summary

The primary focus of the Implementation Coordinator is to ensure a seamless integration of new groups into the Lucent Operations Process. The crucial component to the Implementation coordinator role is to ensure they are setting a positive tone in the first 90 days of contact with the new group by building a solid rapport in the relationship from day one.

Responsibilities:

• Responsible for tracking the implementation checklist to ensure timely completion of all tasks.
• Provides daily direction and communication to the operations staff regarding tasks requiring completion for the implementation of new groups.
• Ensures with the Sales Executive that New Client Questionnaire has been satisfactorily completed by the group and communicated to the operations center.
• Ensures Plan Building department has completed the Benefits Plan Questionnaire and the Benefits Spreadsheet, and that these documents are understood by the group.
• Responsible for scheduling and driving implementation calls with the group to include creation of call agenda, recap of previous calls, follow up on outstanding issues, summary from relevant parties on call, wrap up, distribution of notes and tasks.
• Manage tasks required internally, by brokers, vendors, and the group during the implementation process.
• Ensure follow up tasks are completed on any outstanding items from weekly implementation calls.
• Inform group of any information requests and ensure that the info is provided in a timely manner. If the information is not provided explain to the group potential implementation delays.
• Ensure the timely completion of any documents or contracts provided to the group.
• Work with corporate Implementation Support staff to ensure Vendor Notifications, Plan Documents, Summary Benefit Cards, and ID cards are completed accurately and on time.
• Communicate any issues or potential issues to the Account Management Team as the arise.
• Complete comprehensive handoff with Account Manager at completion of Implementation utilizing the Implementation Completion Checklist.
• Escalate to management any issues that will delay implementation or processing of claims.

Qualifications:

• Maintain up to date and thorough knowledge of employee benefit provisions for group health plans including VBP, MEC, MERP, Traditional Medical, Dental, Vision and Prescription Drugs, etc.
• Demonstrate excellent communication, troubleshooting, listening and problem-solving skills
• Ability to multitask and prioritize, excellent organization skills.
• Give direction to team members to ensure that all implementation tasks are completed accurately and on time.
• Coordinate weekly implementation calls to track the progress of each implementation.
• Minimum 3 years project management.
• Medical/Health Care experience.
• Strong computer skills and verbal communication.
• Account Management experience highly desirable.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.