Air Export Lead Agent

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department while ensuring the proper and timely movement of freight while providing exceptional customer service.

Major Duties and Responsibilities

Operations

• Ensure smooth and timely freight process flow
• Prepare various documents for international transportation
• Coordinate and negotiate rates with our contracted vendors in procuring space and services
• Ensure accurate and timely client and vendors billing
• Ensure accurate and timely data entry into our operating system
• Interact with our customers in arranging their international export shipments meeting customer service standards
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
• Understand department process flow constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Work with the team on meeting KPI standards as per the companys procedures
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas :

Finances

Sales / Retention

People

Systems

Culture

Qualifications :

Reporting Structure

Additional Information :

Expeditors offers excellent benefits :

Remote Work : No

Employment Type : Full-time

Key Skills

Business Intelligence,Electro Mechanical,Bluetooth,Barista,Accident Investigation

Experience : years

Vacancy : 1