Program Implementation and Operation Manager

Program Implementation and Operation Manager

Florence, Kentucky – Full Time

$ 55,000-$ 65,000 annually

About the Job

Position Title : Program Implementation and Operations Manager

Division : Safety Net Alliance

Reports to : Executive Committee Chair, Safety Net Alliance of Northern Kentucky (SNA)

Location : Florence, KY (Hybrid optional)

FLSA Status : Salary Exempt Full-Time Position, Grant-Funded (for one-year post-hire, with extension possible

Job Overview :

• This role will be based at the Northern Kentucky Area Development District, which serves as the fiscal agent for the Safety Net Alliance of Northern Kentucky.
• The Program Implementation and Operations Manager oversee day-to-day operations, supports partner engagement, and manage internal communications.
• Additionally, this role leads the rollout and adoption of the Care Suite / 211 platform across Northern Kentucky.
• As the primary liaison among SNA members and United Way, the Manager ensures successful implementation, system optimization, and continuous improvement.
• Lead CareSuite / 211 rollout and partner onboarding.
• Provide strategic and technical support to partners. Track metrics and support system improvement.
• Serve as liaison with United Way and member agencies.
• Oversee daily operations and record-keeping.
• Support grant reporting and budgeting.
• Supervise interns and volunteers.
• Manage communications, newsletters, and inquiries.
• Organize convenings, events, and committee meetings.
• Coordinate affinity group initiatives (e.g., housing, food access).
• Work with board and committees to implement strategic goals.

Requirements :

Excellent benefits package :