Sr Program Manager, SSD-Direct

Sr. Program Manager

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization. Sub-Same Day Direct (SSD-D) is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, and long-term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day direct program. It requires a high-level of ownership for end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

Key job responsibilities :

• Leading cross-functional teams across NACF (North America Customer Fulfillment), AR (Amazon Robotics), and R2L (Rural and Rapid Logistics) to plan, organize, and execute complex projects to achieve 2025 variable cost goals
• Defining and owning the network waterfall for under-the-roof (UTR) efficiency initiatives
• Creating weekly network TPH performance vs plan reporting and contribution to change automation
• Analyzing data across UTR functions to establish input metrics and best practices for improving UTR efficiency
• Partnering with NACF and AR stakeholders to create accountability mechanisms for continuous improvement

The Sr. Program Manager will also demonstrate :

A day in the life :

We are a dynamic team focused on developing and implementing solutions for our fulfillment operations. Our mission is to continuously enhance customer experience through innovative delivery solutions. We value collaboration, creative problem-solving, and data-driven decision making.

About the team :

You'll collaborate with cross-functional teams to identify opportunities for operational improvements, analyze complex data sets, and develop innovative solutions. You'll participate in strategy sessions, lead project implementations, and present insights to stakeholders. Your work will directly impact millions of customer experiences.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.