Senior IT & Desktop Support Technician

Job Description

HEROIC.com ( HEROIC.com ) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.

The ideal candidate should have strong technical proficiency, and excellent interpersonal skills.  This position requires to work 100% onsite in Watsonville, CA.

Responsibilities :

Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.

Troubleshoot and resolve technical issues related to hardware, software, and networks.

Work closely with the remote helpdesk team to resolve tickets

Computer Installations and Imaging

Maintain IT asset inventory and documentation of system configurations and processes.

Software Management & Installations

Network and networking device troubleshooting

Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.

Assist in documentation and implement IT policies and procedures.

Requirements

BS / BA Degree in Information Technology, Computer Science or comparable experience / certifications in an IT related field.

Minimum 5 years of experience as experience in IT support, system administration, or related technical roles.

Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.

• Microsoft Windows, Linux
• Active Directory, Office365
• Enterprise Networking
• Virtual environments
• Storage technologies

Endpoint Management, Computer Imaging

Experience deploying and supporting cloud-based applications

Knowledgeable with cybersecurity Best Practices, HIPAA, and / or HITECH requirements.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Excellent English verbal / written communication and interpersonal skills.

Preferred Qualifications :

Healthcare-related IT Experience and / or industry knowledge is a plus

Experience working with remote / offshore teams

Project Management Training or experience (including software) preferred

Background working with an MSP or MSSP environment is an added advantage

Benefits

About Us :   HEROIC Cybersecurity ( HEROIC.com ) is building the future of cybersecurity. Unlike traditional cybersecurity solutions, HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting. At HEROIC, you’ll work with a team of passionate, engaged individuals dedicated to intelligently securing the technology of people all over the world.

Requirements

BS / BA Degree in Information Technology, Computer Science or comparable experience / certifications in an IT related field. Minimum of 5 years of experience in IT support, system administration, or related technical roles. Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc. Microsoft Windows, Linux Active Directory, Office365 Enterprise Networking Virtual environments Storage technologies Endpoint Management, Computer Imaging Experience deploying and supporting cloud-based applications Knowledgeable with cybersecurity best Practices, HIPAA, and / or HITECH requirements. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent English verbal / written communication and interpersonal skills. Proven ability to manage multiple projects and prioritize effectively. Excellent problem-solving, communication, and leadership skills. Ability to work 100% onsite in Watsonville, CA.