Customer Support Representative

Job Title : Customer Support Representative

Location : Columbus, OH

Pay Rate : $19 / hour

Schedule

Start remotely with 4–5 weeks of training, then transition to full in-office work for hands-on experience and team collaboration. After 6 months, enjoy a hybrid schedule (3 days in-office, 2 days remote).

Responsibilities :

Handle a high volume of inbound calls.

Assist clients with Cash Management products, online / mobile access, and general inquiries.

Deliver top-tier customer service while meeting performance metrics.

Learn and adapt quickly to new tools and processes.

Work collaboratively with teammates to ensure client satisfaction.

Benefits Info

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.