Talent.com
Senior Manager-Systems Documentation

Senior Manager-Systems Documentation

Beacon Specialized LivingWisconsin, US
22 hours ago
Job type
  • Full-time
Job description
  • Beacon Specialized Living
  • is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. The
  • Senior Manager-Systems Documentation
  • will help drive the vision and communication of technology platforms capabilities, configuration, and features through detailed system plans, workflows, and product features and releases.
  • Primary Responsibilities :
  • Create and maintain system workflow documentation, process maps, and data flow diagrams.
  • Draft system requirements and feature descriptions, in partnership with Technology and internal stakeholders.
  • Produce system FAQs, user guides, quick reference materials, and training documentation for staff and internal users.
  • Develop capability models and system roadmaps that depict system maturity, future enhancements, and adoption timelines.
  • Lead workshops, interviews, and collaborative sessions with Technology teams, business units, and SMEs to gather input.
  • Maintain a centralized library / repository for all systems documentation—ensuring version control, governance, and accessibility.
  • Oversee documentation quality, compliance to standards, and alignment with regulatory requirements (HIPAA, SOC 2, Medicaid / Medicare, etc.).
  • Partner with instructional designers to develop training content.
  • Education and Qualifications :
  • Bachelor’s degree (Information Systems, Technical Writing, or related).
  • 7 years in systems documentation, business analysis, or technical writing roles.
  • 3 years in a leadership or supervisory capacity.
  • Strong experience with documentation deliverables : workflows, requirements, FAQs, training guides, roadmaps, capability models.
  • Comfort working with enterprise systems (EHR, HRIS, CRM, ERP, data platforms).
  • Proficiency with documentation / modeling tools (Confluence, SharePoint, Visio, Lucidchart, etc.).
  • Strong project management, organizational skills, and ability to juggle multiple deliverables.
    • Create a job alert for this search

    Senior Documentation • Wisconsin, US