CareSource Life Coach

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness one youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employees only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Workforce Services (WS)

CareSource Program

Life Coach

Hours : Monday – Thursday

Status : Full-Time

Reports to : Workforce Services Program Manager

About the Department :

The Workforce Services department provides pre-employment services that empower participants to enter or re-enter the labor market. Workshops, support groups and networking, one-to-one personal or vocational counseling, training, job-seeking and job-keeping methods, leadership development, decision-making skills development and assistance with developing an action plan are among the resources used to help participants build confidence, identify skills and seek training or employment.

Job Summary :

The CareSource Life Coach reporting to the Workforce Services Program Manager will be responsible for providing one-on-one coaching and development for participants in the CareSource program as defined by member needs

• Complete Life Coach training in person and virtually.
• Perform pre-screenings reviews to learn more about the participants prior to enrollment.
• Document unresponsive contact attempts.
• Identify participants through toll-free hotline, email box, and internal referrals from Guiding Care.
• Utilize internal screening tools and confirm eligibility through Guiding Care.
• Assess individual's employment, education and social determinants of Health (SDOH) needs to make appropriate referrals based on the participants' goals.
• Schedule coaching sessions and document all progress.
• Refer participants to CareSource clinical staff when clinical intervention is necessary.
• Maintain meaningful contact with participants at least twice a month.
• Enrollments into applicable programs, completion of enrollment forms, enter notes, and upload back up documents.
• Track participant progress of enrollments, number of hires, and referrals to high school equivalency or GED completion.
• Provide weekly, monthly, and quarterly reports on key performance metrics.
• Outreach to participants to encourage participation in community-based services that help find employment.
• Assist participants with development of resumes, completing online job applications, job searches, completing career assessments and developing individual goals addressing how to manage barriers in the education / employment context.
• Address barriers related to employability, such as soft skills, technical skills, social and behavioral skills and assistance with educational and employment choices.
• Promote other HELP of Southern Nevada programs
• Complete follow up activities.
• Develop an extensive understanding of community resources as they relate to employment and provide ongoing referrals to participants as needed.
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities :

Required Qualifications :

Preferred Qualifications :