Talent.com
Customer Service/Ground Operations Agent
Customer Service/Ground Operations AgentAllegiant • Stockton, CA, US
Customer Service / Ground Operations Agent

Customer Service / Ground Operations Agent

Allegiant • Stockton, CA, US
3 days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description

Summary

This position is responsible for providing customer service to all customers, including scheduled or charter services. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education :   High School Diploma / GED

Education Details :  GED Equivalent

Certification :   No

Years of Experience :   Minimum one (1) year Customer Service experience of the equivalent in related training and / or experience; Airline industry preferred.

Valid / Unexpired Driver's License : Yes

  • Must be at least 18 years of age and possess a valid driver’s license.
  • Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Preferred Requirements

  • Basic computer skills; Knowledge of general office equipment.
  • Must be people oriented, highly motivated with a positive and friendly attitude.
  • Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations.
  • Must be well groomed and adhere to dress code policy.
  • Ability to work efficiently under time constraints.
  • Must be at least 18 years of age and possess a valid driver’s license.
  • Must be available to attend required training.
  • TRAINEE STATUS : Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
  • Job Duties

  • Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Marshal in the planes and push back the aircraft.
  • Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
  • Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
  • Operate heavy, motorized machinery / equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
  • Enforce safety / security measures and monitors safety sensitive zones Ensure FAA.
  • Ensure Allegiant Air and airport regulations are followed.
  • Other duties as assigned.
  • Physical Requirements

    The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

    Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts / days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

    Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts / days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

    Essential Services Provider

    Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

    EEO Statement

    Equal Opportunity Employer : Disability / Veteran

    For more information, see https : / / allegiantair.jobs

    We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.

    Full Time Benefits : Profit Sharing

    Medical / Dental / Vision / Life / Disability Insurance

    Medical Travel Reimbursement

    Legal, Identity and Pet Insurance

    401K with an employer match

    Employee Stock Purchase Plan

    Employee Assistance Program

    Tuition Reimbursement

    Flight Benefits

    Paid vacation, holidays, and sick time

    Part Time Benefits : Profit Sharing

    Medical Travel Reimbursement

    Legal, Identity and Pet Insurance

    401K with an employer match

    Employee Stock Purchase Plan

    Employee Assistance Program

    Tuition Reimbursement

    Flight Benefits

    Sick time

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Create a job alert for this search

    Operation • Stockton, CA, US

    Related jobs
    Guest Services Agent

    Guest Services Agent

    Highgate Hotels • Tracy, CA, US
    Full-time
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...Show more
    Last updated: 3 days ago • Promoted
    Remote Customer Service

    Remote Customer Service

    Professional Career Solutions • Tracy, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Lead

    Customer Service Lead

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Customer Service Lead for Luxury Stores Customer Service.Key Responsibilities Provide coaching to Customer Service Associates (CSAs) and Lead team members to ensure per...Show more
    Last updated: 30+ days ago • Promoted
    Remote Customer Service Operator

    Remote Customer Service Operator

    VirtualVocations • Stockton, California, United States
    Remote
    Full-time
    A company is looking for a Virtual Store Support Operator.Key Responsibilities Provide customer support via phone, email, and case management system Assist with returns, exchanges, and locate pr...Show more
    Last updated: 3 days ago • Promoted
    Seasonal Health Insurance Agent

    Seasonal Health Insurance Agent

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Seasonal Licensed Health Insurance Agent - Remote.Key Responsibilities Support customers with Medicare or Marketplace health insurance plans during the AEP / OEP season ...Show more
    Last updated: 20 days ago • Promoted
    Guest Services Agent

    Guest Services Agent

    Royal Lahaina Resort • Tracy, CA, US
    Full-time
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...Show more
    Last updated: 4 days ago • Promoted
    Customer Service Agent - Part-time

    Customer Service Agent - Part-time

    Top Level Promotions • Modesto, CA, us
    Part-time
    Quick Apply
    We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive custome...Show more
    Last updated: 30+ days ago
    Remote Telesales Agent

    Remote Telesales Agent

    VirtualVocations • Modesto, California, United States
    Remote
    Full-time +1
    A company is looking for a Telesales Agent - Remote.Key Responsibilities Make outbound fundraising calls using a proven script Engage patriotic Americans and inspire donations Represent meaning...Show more
    Last updated: 3 days ago • Promoted
    Florida Healthcare Call Center Agent

    Florida Healthcare Call Center Agent

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare environment. Key Responsibilities Handle inbound and outbound calls, ...Show more
    Last updated: 2 days ago • Promoted
    Mobile Services Sales Agent

    Mobile Services Sales Agent

    IPC Management Group • Elk Grove, CA, US
    Full-time
    Quick Apply
    Are you an outgoing individual with a drive to succeed in telecom sales?.Alvearium Marketing has an exciting opportunity!. We seek a motivated Mobile Services Sales Agent to amplify our telecommunic...Show more
    Last updated: 30+ days ago
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Oakley, California
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Agent

    Customer Service Agent

    VirtualVocations • Modesto, California, United States
    Full-time
    A company is looking for a Customer Service Representative to provide benefit information and support to callers.Key Responsibilities : Create a welcoming experience by engaging every caller authe...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Guide

    Customer Service Guide

    VirtualVocations • Modesto, California, United States
    Full-time
    A company is looking for a Customer Service Guide - Remote.Key Responsibilities Serve as the first point of contact for members and providers, managing 30-40 calls per day and handling various co...Show more
    Last updated: 13 days ago • Promoted
    Healthcare Call Center Agent

    Healthcare Call Center Agent

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare setting. Key Responsibilities Handle inbound and outbound calls, addr...Show more
    Last updated: 16 days ago • Promoted
    Member Service Guide

    Member Service Guide

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Member Service Guide.Key Responsibilities Engage members with empathy and professionalism across calls and digital channels Build high-quality connections that create ...Show more
    Last updated: 3 days ago • Promoted
    Remote Customer Service Guide

    Remote Customer Service Guide

    VirtualVocations • Modesto, California, United States
    Remote
    Full-time
    A company is looking for a Customer Service Guide - Remote.Key Responsibilities Serve as the first point of contact for members and providers, handling 30-40 calls per day and managing various co...Show more
    Last updated: 11 days ago • Promoted
    Customer Care Agent

    Customer Care Agent

    TradeJobsWorkforce • 95830 Vineyard, CA, US
    Full-time
    As a Customer Care Agent, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide billi...Show more
    Last updated: 30+ days ago • Promoted
    Customer Operations Manager

    Customer Operations Manager

    VirtualVocations • Stockton, California, United States
    Full-time
    A company is looking for a Manager, Customer Operations to oversee front-line agents in a high-volume environment.Key Responsibilities Build and sustain a high-performance culture through goal se...Show more
    Last updated: 30+ days ago • Promoted