Client Success DirectorWorld Emblem Internatio • Norcross, GA, US
Client Success Director
World Emblem Internatio • Norcross, GA, US
8 days ago
Job type
- Full-time
Job descriptionTranslate 1–3 year Hoshin strategic objectives into actionable client success roadmaps with measurable KPIs. Lead deployment of layered audit systems, FMDS boards, and VOC loops to ensure service health is visible, measurable, and improvable. Proactively identify churn and service risk trends and build preventative action frameworks. Lead Kaizen-style initiatives to reduce service friction, improve onboarding speed, and accelerate response cycles. Establish standard work for escalation, root-cause problem solving, and feedback loops across Order Entry, Account Support, and Client Success functions. Own continuous improvement pipeline and champion Lean methodology and coaching behaviors. Institutionalize proactive customer engagement using VOC insights, Net Promoter Systems, and perception analysis. Lead strategic recovery efforts for high-impact accounts and oversee executive-level communication for top-tier customers. Enhance digital service journey through CRM optimization and automation. Mentor and develop Client Success Agents and Leads into high-performing, metrics-driven leaders. Build a coaching-first culture with regular talent calibration, performance development plans, and succession pipelines. Collaborate closely with Operations, Sales, CI, and IT to close the loop between service execution and commercial strategy. Strategic Thinking & Systems Design Lean / PDCA / Problem Solving Mindset Change Management & Cross-Functional Influence Performance Coaching & Leadership Development Executive-Level Communication and Commercial Awareness Technology Fluency : CRM platforms, service dashboards, productivity systems. Leadership : Strong leadership and team management skills, with the ability to motivate and inspire a team. Communication : Excellent verbal and written communication skills, capable of interacting with customers and team members at all levels. Problem-Solving : Strong analytical and problem-solving abilities, with a track record of effectively resolving customer issues. Customer Focus : A customer-focused mindset with a commitment to providing high-quality service and improving customer satisfaction. Technology Proficiency : Proficiency in customer service software, CRM systems, and other relevant tools. Time Management : Exceptional organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively. Conflict Resolution : Ability to handle difficult situations and resolve conflicts in a professional and effective manner. Bachelor’s degree preferred; equivalent leadership experience in Customer Operations accepted. Minimum 5+ years in strategic client success or service leadership, preferably within a multi-site or manufacturing environment. Proven background in process improvement, VOC systems, or Lean / CI initiatives. Proficient in reading and comprehending basic instructions, brief correspondence, and memos. Skilled in drafting clear, concise written communications and in presenting information effectively in one-on-one and small group settings with customers, clients, and colleagues. English Fluency : Strong verbal and written communication skills in English to engage effectively with customers, team members, and stakeholders.
Job Description
Job Description
World Emblem is the global leader in custom emblem manufacturing and apparel decoration, serving the world’s most recognizable brands for over 30 years. With eight strategic locations across the U.S., Canada, Mexico, and Europe, we deliver rapid-turn, high-quality embroidered and specialty emblems—from traditional embroidery to FlexStyle® 3D and heat-applied solutions—helping our customers create memorable brand experiences and premium apparel designs.
Our culture is built around our Core Values :
Stay Positive. Get the Job Done. Continuous Improvement. Be 100% Committed to the Team. Customer-Centricity.
We welcome candidates from any location.
JOB SUMMARY
The Client Success Director is a strategic leader responsible for designing and driving the future state of customer experience operations, ensuring scalable excellence across all service teams. This role goes beyond daily management and focuses on process optimization, Lean problem-solving, performance.
- coaching systems, VOC integration, and cross-functional collaboration to drive measurable customer satisfaction, retention, and lifetime value.
- This leader will mentor Client Success Agents, oversee service team performance across multiple facilities, and architect world-class service standards through strategic planning, layered process audits, and continuous improvement (PDCA, Hoshin, Gemba methodology)
Essential Duties & Responsibilities
Vision & Alignment
Process Excellence & Problem Solving
Customer Experience Leadership
Team Leadership & Organizational Development
Qualifications
SKILLS
Education / Experience
Language Ability
World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify
Create a job alert for this search
Director Client • Norcross, GA, US
Related jobs
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...Show more
A company is looking for a Manager, Mid-Market Film & Television Customer Success.Key Responsibilities Lead and develop a team of Mid-Market Customer Success Managers Drive retention, client sat...Show more A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...Show more A company is looking for a Senior Client Success Manager to enhance client relationships and drive adoption of technology solutions.
Key Responsibilities Serve as the primary contact for assigned ...Show more 
Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments.With Onit, companies can transform best practices into smarter workflows, bett...Show more A company is looking for a Director of Client Success.Key Responsibilities Lead and mentor the Client Success team to enhance retention, renewal, and partnership expansion Build and refine SOPs,...Show more A company is looking for a Customer Success Lead to build and lead their Customer Success function from the ground up.Key Responsibilities Manage a portfolio of customers and build relationships ...Show more 
The Account Director, Client Partnership is responsible for client success and growth across a group of clients.The AD is accountable for the overall partnership between Ansira and the clients in t...Show more A company is looking for a Director, Client Success Operations.Key Responsibilities Lead and build a team of analytical and strategic performers Drive strategy to optimize performance of the Cli...Show more A company is looking for a Client Success Director - Periop and Patient Care Coordination.Key Responsibilities Lead and develop a team of Client Success Partners, focusing on accountability and s...Show more A company is looking for a Franchise Success Manager (100% Remote - Chicago Area Preferred).Key Responsibilities Serve as a trusted point of contact for franchise owners, building strong relation...Show more A company is looking for a Client Delivery Partner.Key Responsibilities Manage client relationships and ensure successful project delivery Oversee project teams and coordinate resources effectiv...Show more A company is looking for a Director of Customer Success.Key Responsibilities Define and execute the vision and strategy for Customer Success, overseeing various functions such as Implementation a...Show more A company is looking for a Client Success Advisor.Key Responsibilities Proactively communicate with clients and respond to inquiries via email, phone, and chat Build long-term relationships with...Show more 
The Client Success Team Lead plays a key role in ensuring clients receive exceptional support, proactive engagement, and measurable value from our products and services.
This role combines hands-on ...Show more A company is looking for a Regional Client Success Lead to manage client relationships and drive client success strategies.
Key Responsibilities Develop and maintain strong client relationships to...Show more 
As the Director of Customer Success at Mediavine, you’ll be responsible for leading our Client Success strategy and team.
Creating a seamless and consistent client experience across all manage...Show more
At Trella Health, we are passionate and committed to our mission : empowering meaningful change in healthcare.Since our founding in 2015, we continue to grow our team, enhance our solution and servi...Show more
Consultant, Client Success
Visa • Atlanta, GA, United States
Full-time
Last updated: 30+ days ago • Promoted
Manager of Customer Success
VirtualVocations • Decatur, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Success Lead
VirtualVocations • Atlanta, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Senior Client Success Manager
VirtualVocations • Atlanta, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Sales Director
Onit • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Director of Client Success
VirtualVocations • Norcross, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
VirtualVocations • Marietta, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Director, Client Partnership
Ansira Partners • Atlanta, GA, United States
Full-time
Last updated: 24 days ago • Promoted
Director of Client Success Operations
VirtualVocations • Decatur, Georgia, United States
Full-time
Last updated: 3 days ago • Promoted
Client Success Director
VirtualVocations • Atlanta, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Success Manager
VirtualVocations • Norcross, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Delivery Partner
VirtualVocations • Marietta, Georgia, United States
Full-time
Last updated: 4 days ago • Promoted
Customer Success Director
VirtualVocations • Marietta, Georgia, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Success Advisor
VirtualVocations • Atlanta, Georgia, United States
Full-time
Last updated: 4 days ago • Promoted
Client Success Team Lead
Cortavo • Atlanta, GA, US
Temporary
Last updated: 21 days ago • Promoted
Regional Client Success Lead
VirtualVocations • Marietta, Georgia, United States
Full-time
Last updated: 18 days ago • Promoted
Director, Client Experience
Mediavine • Atlanta, GA, US
Full-time
Last updated: 16 days ago • Promoted
Director, Customer Success
Trella Health • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted