Intake Specialist

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values : Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title : Clinical Intake Specialist

The Clinical Intake Coordinator is an integral member of the ECM care management team. In this role, the Clinical Intake Coordinator works directly with clients to understand their needs and then connect them to the correct resource on our primary care management team. The successful candidate will be personable and professional via phone, able to quickly review medical charts and understand medical conditions, provide person-centered care, prioritize tasks effectively to support client engagement, and be motivated to help high need individuals with complex care needs.

This is a critical role and we\'re looking to fill it as soon as possible.

Your responsibilities

What you'll do

Remote [technical] care management duties performed through HIPAA-compliant hardware and software :

• Communicate critical information and client preferences to the care team for personalized care planning
• Conduct outreach to newly referred clients and log activity in Salesforce.
• Assist clients in completing initial intake visit including a psychosocial assessment and care plan with goals of care
• Review medical charts and document client medical needs and suggested interventions
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Attend weekly Team Operations Meetings
• Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments
• Maintain a structured and organized schedule to optimize client intake and engagement
• When unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previously
• Stay available for warm transfers from field teams, ensuring same-day responses
• Thrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metrics

Your experience & qualifications

Additional Information

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