Valet Parking-Operations Manager

Valet & Parking Operations Manager

The role of the Valet & Parking Operations Manager is to lead and build a safe and smoothly run operation at our location. The Operations Manager sets the tone for the work environment, ensuring a healthy and successful work environment. This position will be the onsite representation of VPNE and primary contact for our hospital client and communication. This position will also be heavily involved with training and development of team members, implementation of VPNE policies and procedures to ensure that guidelines are being followed by all team members and providing on the job coaching and training as needed.

Responsibilities

Operations Management - (ensuring the success of operations through continued preparation and communication; anticipating and resolving department needs (including but not limited to resources) by utilizing a proactive approach to daily operations preparedness)

• Oversee aspects of schedule and ensure that all positions have coverage at all times, including team member break times.
• Operate vehicles in a safe manner.
• Oversee tracking of keys and vehicles throughout the operation.
• Ensure work areas are neat and clean.
• Provide top-notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.
• Be a point of contact for any customer inquiries or needs.
• Manage any impact situations (accident, lost key, code red, etc.) to maintain a high level of operations functioning.
• Adhere daily to VPNE professionalism and appearance standards.
• Understand and support key performance indicators for VPNE.
• Lead a positive and supportive culture to encourage growth opportunities for team members.

People Management (encourage a culture of ongoing feedback and positive reinforcement through recognition of desirable outcomes and development of staff; assist in the supportive coaching of team members and follow-up on any Performance Management items)

Reporting (conduct routine evaluations of operations metrics (such as revenue reports, budgeted hours, payroll) with the aim of promoting efficiency and reducing the cost to VPNE and / or clients; Analyzing information from reports to guide business strategy and make recommendations for the future)

Qualifications

Years of Experience : 2+ years of experience in Hospitality or Customer Service

Language Skills : Proficient in English both verbally and written

Education Requirements : Associate or bachelor's degree preferred

Requirements