Help Desk Support Specialist

TalentomaAustin, TX, United States

1 day ago

Job type

Full-time

Job description

Base pay range

Job Title : Remote Help Desk Support

Monthly Pay : $4,000 $4,500

Summary

We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.

Job Responsibilities

Respond to support tickets, emails, and calls to address common tech issues.
Assist users with login problems, password resets, and system access.
Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
Document reported issues and track resolutions for future reference.
Escalate complex or unresolved issues to senior support staff.
Participate in virtual team meetings and help identify recurring challenges.

Qualifications

Strong attention to detail and excellent verbal / written communication skills.

Patient and calm under pressure, especially when helping frustrated users.

Well-organized and able to follow procedures accurately.

Experience in IT, technical support, or customer service is a plus.

Must have a reliable internet connection and a quiet, distraction-free home workspace.

Benefits / Remote work details

Monthly pay : $4,000-4,500, depending on experience

100% remote work with flexible scheduling

Paid training and access to helpful guides and documentation

Supportive and positive team environment

Opportunities to advance into senior support or technical roles

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Consulting

Industries

Telephone Call Centers

Business Consulting and Services

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Help Desk Specialist • Austin, TX, United States

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