Consumer Product Performance Partner

Consumer Product Performance Partner

As the Consumer Product Performance Partner, this role sets strategic direction for an assigned product line i.e. Business Deposits, Certificate of Deposits (CD), Money Market, Overdraft, Savings, or Wealth Management). The Consumer Product Performance Partner is responsible for ensuring individual client and business line needs are met, while providing for effective portfolio growth and profitability of the business in accordance with budget targets. They will work in close collaboration with the Consumer Portfolio Manager, Finance, Risk Management, Distribution and other business partners to optimize portfolio growth, fee revenue, margin revenue and oversee product specific expenses across their assigned distribution lines. This position will be responsible for successful P&L management and related business analysis, sales support, marketing support, and product management activities.

Primary responsibilities include :

• Strategic management of an assigned product line to achieve acquisition, growth, retention and margin objectives. This includes effective risk management and product enhancements while overseeing the end to end customer experience for each product. Works closely with the Product Performance Portfolio Manager to ensure budget objectives are achieved. Oversee the efforts of other product performance managers and Assistant Product Performance Managers.
• Management of assigned product and promotional strategies to maintain simple, efficient, and streamlined product structures. Ensure clarity of field and Banker communication and appropriate balance of strategies across products lines and distribution channels.
• Actively manage product design and deployment, customer experience, campaign planning, offers, and communications while maintaining a sound control environment.
• Partners with finance and the Portfolio Manager in developing budgets and forecasts. Actively driving discussion of product and pricing strategies and expected portfolio behaviors to drive achieving budgets.
• Directs ad hoc reporting on portfolio trends and related industry comparisons including competitive analysis of product, pricing, portfolio dynamics and promotional structures.

Qualifications, Education, Certifications and / or Other Professional Credentials

Required Qualifications

Preferred Qualifications

Hours and Work Schedule :

Pay Transparency

The salary range for this position is $103,412-$140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.