Manufacturing IT Support Engineer

MACOM designs and manufactures semiconductor productsfor Data Center, Telecommunication and Industrial and Defense applications.Headquartered in Lowell, Massachusetts, MACOM has design centers and salesoffices throughout North America, Europe and Asia. MACOM is certified to theISO9001 international quality standard and ISO14001 environmental managementstandard.

MACOM has more than 65 years of application expertise withmultiple design centers, Si, GaAs and InP fabrication, manufacturing, assemblyand test, and operational facilities throughout North America, Europe, andAsia. Click here to view our facilities. In addition, MACOM offers foundryservices that represents a key core competency within our business.

MACOM sells and distributes products globally via a saleschannel comprised of a direct field sales force, authorized salesrepresentatives and leading industry distributors. Our sales team is trainedacross all of our products to give our customers insights into our entireportfolio.

Manufacturing IT Support Engineer

Responsible for setup and first line of support for Lowell site'smanufacturing IT hardware and software needs and also for driving continuousimprovement to the operations systems.The IT SupportAdministratorwill provide sustaining support of factory computer andtablet-based workstations and software.This role will partner withoperations and IT to troubleshoot and drive resolution of issues to supportefficient manufacturing. This role will also coordinate with factory managementto coordinate hardware / software updates. This is a dynamic role, often changing'hats' daily to support various team needs.

Responsibilities :

Maintaincatalog of all manufacturing hardware and software including specialtyapplication software.

Supportand troubleshooting of factory specific hardware and software applications

Developplans for Manufacturing IT infrastructure improvement and execute to theplan.

Mustbe willing to build familiarity with operator MES Eyelit interactions toassist in continuous improvement in operator interaction with workstations

Responsiblefor partnering with IT on maintenance and replacement of manufacturing PCs

Firstpoint of contact for manufacturing related hardware and software issuesand will partner with IT on resolution

Worksclosely with operations management to coordinate activities

Partnerswith manufacturing personnel to highlight gaps and inefficiencies in themanufacturing IT systems and drives improvements to address them.

Job Qualifications :

Minimum bachelor's degree in information technology, or related field.

Mustbe comfortable working in a clean room environment and be willing and ableto wear a smock suit.

Mustbe willing to skew work schedule as needed to support FAB need.

Expertisein Windows OS and infrastructure

Professionalcertifications are a plus

Goodtime management, multitasking, and networking skills

Stronginter-personal skills and ability to motivate team members.

Somecomputer application programming experience.

Experiencein semiconductor-related operations is a plus

Understandingof the semiconductor process flow, structure and functions is a plus.

Customerservice orientation and creative problem-solving skills.

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

EEO :

MACOM is an Equal Opportunity Employer committed to adiverse workforce. MACOM will not discriminate against any worker or jobapplicant on the basis of race, color, religion, gender, gender identity,gender expression, national origin, ancestry, age, sexual orientation, maritalor civil partnership status, pregnancy, disability, genetic information,veteran status, military obligations, or membership in any other categoryprotected under applicable law.

Reasonable Accommodations :

MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mentaldisabilities. If you have a disability and are in need of a reasonableaccommodation with respect to any part of the application process please call+1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phonenumber and the position title and location in which you are interested, andnature of accommodation needed, and we will get back to you. We also workwith current employees who request or need reasonable accommodation in order toperform the essential functions of their jobs

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