Warehouse Associate (Logistics, Shipping & Device Prep)

Job Description

About West Networks

West Networks is a leader in Peplink sales, deployment, and service. We pre‑configure, test, and package network devices at scale and run a streamlined RMA and distribution operation to support nationwide deployments.

The impact you’ll make

You’ll keep our Gainesville warehouse running with clockwork precision—receiving stock, prepping devices, and shipping anywhere from 5 to 200 packages on a given day—so field teams and customers get exactly what they need, on time.

What you’ll do

• Pick / Pack / Ship at scale : Execute same‑day shipments against a strict 3 : 00 PM daily cutoff; default to ground with signature required unless otherwise specified.
• Device preparation : Stage and prep Peplink devices (labeling, asset tagging, basic firmware / QA checks) for direct‑to‑site deployments and installer kits.
• Receiving & put‑away : Verify counts, condition, and documentation on all inbound shipments; reconcile variances in ERP.
• Inventory control : Maintain bin locations, conduct cycle counts, and reduce variances; keep shelves / racks audit‑ready.
• RMA logistics : Coordinate RMAs (serial capture, tracking, ticket updates) and bulk manufacturer returns per our process.
• Freight coordination : Prepare LTL / FTL pickups for bulk moves and large site kits.
• Documentation & communication : Ensure order references and tracking are attached to each order and distributed to the internal team per policy.
• Safety & 5S : Keep aisles clear, packaging stations organized, and follow ESD / safety best practices.

Requirements

What you bring

Nice to have

How we measure success (KPIs)

Benefits

Health, Dental, 2 Weeks PTO, 5 Holidays

Requirements

What you bring Warehouse & logistics experience (2+ years) in a fast‑moving, multi‑carrier environment. ERP proficiency (any modern system; e.g., NetSuite, Business Central, Odoo, or similar) and comfort with order, item, and inventory transactions. Shipping systems experience (UPS WorldShip, FedEx Ship Manager, USPS) and barcode scanners. Organization & accuracy : Proven record meeting pick accuracy and on‑time ship KPIs. Physical requirements : Regularly lift / move up to 50 lbs; operate pallet jacks; forklift a plus (certification preferred). Microsoft 365 basics (Excel / Teams / Outlook) for labels, manifests, and team comms. Background check required in line with company policy. Nice to have Experience prepping network hardware (routers / switches / APs) or other electronics (ESD handling). LTL scheduling, freight claims, and crating experience. Basic networking familiarity (serials / MACs, labeling conventions). How we measure success (KPIs) On‑time shipment rate (OTSR) vs. 3 : 00 PM cutoff. Pick / pack accuracy and receiving accuracy. Inventory cycle count variance. RMA turnaround time and documentation completeness.