Financial Aid Specialist - Veterans Affairs

Salary : $30,595.00 - $33,117.00 Annually

Location : El Paso, TX

Job Type : Full time - Regular

Job Number : 2025184

Division : VP Student & Enrollment Services

Department : Financial Aid Office

Opening Date : 11 / 21 / 2025

Closing Date : 12 / 5 / 2025 11 : 59 PM Mountain

Employee Classification : Classified Staff

Position Grade : E

Job Summary

Responsible for the performance of specialized duties in the administration of student financial aid services and to serve as an advisor to student aid recipients and for interpreting complex rules, regulations, procedures and policies to students, parents and outside entities. In-person work on campus is an essential function of this position.

Essential Functions

Provide prospective and current students information regarding Veterans Affairs (VA) educational benefits and regulations. Assist with completion of applications and additional documentation. Advise students of VA academic regulations and requirements, to include but not limited to, goal setting, program selection, VA eligible course substitutions, petitions, course equivalencies, and cross-walk requirement's evaluation of transfer credit, class scheduling and admission / registration procedures at El Paso Community College. Monitor student's academic performance to ensure curriculum compliance with degree plans and VA eligibility.

Assist students in resolving District and VA issues such as course withdrawal, grade changes, academic progress, test scores and remediation, specialized admission requirements, overpayment of benefits, non-receipt of payments and other conflicts interfering with the student's academic progress and receipt of VA educational benefits. Work directly with Department of Veterans Affairs and internal staff to better help veterans, reservists and eligible dependents.

Assist students and prospective students regarding the Hazelwood program. Advise students of eligibility and application process. Review courses for Hazelwood eligibility. Record award on Banner system. Generate and conduct workshops and presentations.

Assist with emergency loans, provide financial aid applications and related information via phone and in person, answer questions relating to the filing process, assists student's in the process with completion of the FAFSA application. Assist with outreach efforts in community.

Perform other duties as assigned.

Qualifications

Required Qualifications :

1. Associate's Degree and three (3) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

NOTE : A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

2. Experience providing customer service.

3. Ability to work independently in a high-pressure environment.

4. Effective organizational and planning skills to include thorough attention to detail and follow through.

5. Experience conducting workshops and presentations.

6. Effective analytical and problem-solving skills.

7. Ability to maintain confidentiality of work-related information and materials.

8. Effective oral and written communication skills.

9. Proficient computer skills.

Special Conditions :

1. This is a security-sensitive position as defined under the Texas Education Code, Section51.215; the successful applicant will be required to undergo a criminal background check, as permitted and / or required by applicable law, and in accordance with the College's policies and procedures.

Other Requirements

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

COPIES OF ACADEMIC TRANSCRIPTS & RESUME MUST BE uploaded with the application. CURRENT EMPLOYEES ARE ALSO REQUIRED TO UPLOAD THEIR TRANSCRIPTS & RESUME WITH EACH SUBMITTED APPLICATION; TRANSCRIPTS & RESUME IN PERSONNEL FILES CANNOT BE ACCESSED BY EVALUATORS FOR THIS PURPOSE. APPLICATIONS SUBMITTED WITHOUT TRANSCRIPTS & RESUME WILL NOT BE CONSIDERED. Only documents stating 'Transcript' or 'Unofficial Transcript' will be accepted. Other documents (Degree Audit, Degree Summary, Program Summary, etc.), uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the Human Resources Department at El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents must be received by the application deadline. Documents received after the application deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by a current member of the National Association of Credential Evaluation Services (NACES). Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework.

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements :

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to handle, or feel. The employee is occasionally required to lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Full-Time Staff Positions :

The College offers a highly competitive compensation program, a benefits package including retirement, health / life / dental insurance, staff scholarship, tuition reimbursement, vacation, and sick leave accrual plan.

Full-Time Faculty Positions :

The College offers a highly competitive compensation program, a benefits package including retirement, health / life / dental insurance, staff scholarship, tuition reimbursement, and sick leave accrual plan.