Client Service Representative

Description

Client Service Representative – Veterinary Receptionist

Crestwood Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville.

CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Crestwood. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.

If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!

Essential Functions and Responsibilities :

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls / emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills and Qualifications :

Benefits and Perks :

Crestwood Animal Hospital is dedicated to providing top-notch care for our furry, and not so furry friends. Our state-of-the-art facility offers innovative diagnostic and equipment including ultrasound, therapeutic laser and digital radiographs, allowing opportunities to enhance patient outcomes. In addition to general treatments and procedures, we offer orthopedic surgery, acupuncture and rehabilitation, providing a full range of high-quality care for the pets in our community.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.