Professional Services Manager - RethinkEd

Job Description

Job Description

Founded in 2007, Rethink Ed, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. Rethink Ed helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, Rethink Ed’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time.

About the Role :

The Professional Services Manager (PSM) will support the implementation process across multiple school districts and will be responsible for leading implementation with assigned districts as well as supporting renewals if assigned by the supervisor. The PSM will work with all stakeholders to ensure fidelity of platform implementation and customer satisfaction leading to renewal and growth.

Reports to : Director of Educational Partnerships (DEP)

Duties and Responsibilities : Professional Development

• Create and deliver engaging and effective professional development sessions (may be delivered virtually or in-person, as well as individual, small and large group training). Ensure rapport and relationship building is built into every interaction with district partners.
• Remains up to date on all product and content launches and can communicate those updates with customer and support in problem-solving any issues that may arise effectively and efficiently
• Customize presentation and messaging to the specific needs of the customer.
• Uses strong listening skills and adapts presentations and supports to the needs of the audience based on feedback, reception, and questions.
• Collaborate with other professional services team members, including but not limited to, the PSC and DEP, to develop system- wide supports and materials for customers and strengthen professional development content. This can include tasks such as creating materials to support specific district training needs, gathering data to create progress reports, and sending monthly check ins with district partners as designated by DEP.

Knowledge and Expertise

Customer Management and Engagement

Professional Behavior, Communication & Time Management

Definitions :

Business Casual - attire would be appropriate for an interview, client meeting, and office settings. Examples may include (but are not limited to) : blouses, collared shirts, slacks, dresses, khaki’s, skirts, button down shirts, sports coats, blazers, sweaters, lifestyle sneakers, flats, boots, heels.

External Customer- anyone we interact with on behalf of RethinkEd that is not a RethinkFirst employee

Absence of audible sounds from music, TV’s, other devices

Company Support

Qualifications

Required :

Preferred :

Salary : $70,000 - $80,000

Location :  Remote opportunities are available to candidates who reside in the West Coast region of the US as occasional travel is required for this position to conduct onsite trainings at school districts.

Our commitment to an inclusive workplace

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.

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