Sr. Manager, Customer Success

Senior Manager Of Customer Success Managers

Proofpoint is seeking a dynamic and results-driven Senior Manager of Customer Success Managers to lead our Customer Success team. In this role, you will oversee a team of Customer Success Managers to ensure our customers achieve their desired outcomes while maximizing their value from our products and services. You will play a crucial role in driving customer satisfaction, retention, and growth, and will work closely with cross-functional teams to enhance the overall customer experience.

Your day to day :

• Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and accountability.
• Develop and implement customer success strategies to drive adoption, engagement, and retention.
• Establish strong relationships with key customer stakeholders to ensure their needs are met and exceeded.
• Analyze customer health metrics and provide insights to improve customer satisfaction and reduce churn.
• Develop reporting frameworks to track the success of customer initiatives and provide actionable insights to executive leadership.
• Collaborate with Sales, Product, and Support teams to align on customer needs and drive holistic solutions.
• Advocate for customer feedback and insights in product development and improvement initiatives.
• Identify areas for improvement in customer success processes and implement best practices to enhance efficiency and effectiveness.
• Drive the adoption of tools and technologies to streamline customer interactions and reporting.
• Lead customer success initiatives and projects aimed at improving the customer journey and outcomes.
• Develop training and resources for the CSM team to ensure they are equipped to support customer needs effectively.

What you bring to the team :

Why Proofpoint?

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us :

Our Culture : Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply Interested? Submit your application here.