Financial Solutions Center Manager

First Commonwealth Financial Solutions Center Manager

As a First Commonwealth Financial Solutions Center Manager, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence. You will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center's success, you drive for high-performance results within a competitive and demanding financial solutions sales environment. You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive small business sales through consistent and on-going business development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

What Great Looks Like in this Role As an FSCM, your days will be divided into five essential job functions :

1. Grow Small Business Relationships

40% of your time will be spent establishing and growing relationships with the small businesses in your community. You will do this through the following activities :

• Network and leverage centers of influence
• Build real relationships with your existing customers (book of business)
• Be active in your community
• Maintain a consistent small business lending pipeline to reach your goals and grow your balance sheet
• Plan, set and conduct outbound calls and appointments; send thank you notes; quickly follow up and document your activities in Synapsis
• Actively prospect to grow your BOB using various tools
• Work with your business partners to deepen relationships by identifying solutions and facilitating introductions

2. Grow Consumer Relationships

30% of your time will be spent establishing and growing consumer relationships through the following activities :

3. Developing Your Team and Yourself

20% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by :

4. Manage Operations and Compliance

10% of your time will be spent ensuring your office is a well-oiled machine. You will do this by :