Location : Woburn, MA, Full-Time, In-Office
Reports To : Head of Fulfillment
Compensation : $55,000
About StemWave
StemWave is a Medical Device startup with locations in the Seaport and Woburn, MA. We are among the fastest-growing orthopedic shockwave devices in the United States and are rapidly innovating our product in an effort to reach best-in-class status. We are looking for passionate and driven individuals who are eager to make a difference and are looking for growth opportunities.
Learn more : About the Position
We are seeking a motivated and detail-oriented Repair and Quality Assurance Technician to join our team. In this role, you will perform repairs on StemWave devices, manage spare parts inventory, conduct quality inspections, and deliver excellent client support. The ideal candidate combines strong technical skills, attention to detail, clear communication, and a passion for problem-solving. If you thrive in a fast-paced, innovative environment and are eager to contribute to a forward-thinking team, we encourage you to apply.
What You'll Do :
- Diagnose and repair devices following SOPs
- Manage spare parts and loaner inventory
- Document malfunctions, returns, and repairs
- Prepare repaired units for shipment and coordinate with logistics
Quality Assurance :
Perform inspections and provide feedback to improve QA processesAssist in consolidating feedback and participating in outbound QA proceduresService Calls :
Act as an escalation point for the Technical Service teamOversee advanced diagnostics, authorize component replacements, and communicate repair results to clientsShipments :
Support inbound and outbound shipments, including documentation, tracking, and client communicationAdditional Responsibilities :
Support warehouse operations and cleanliness standardsParticipate in team and manufacturer meetingsContribute to special projects as neededWhat You Possess
Proficiency with hand tools, power tools, and mechanical assemblyStrong troubleshooting skills for hardware, software, and electromechanical systemsDetail-oriented with strong documentation and quality control abilitiesExcellent communication and collaboration skillsHighly organized and adaptable in a dynamic environmentCommitment to continuous improvement and maintaining a clean workspaceWhat Were Looking For
02 years of experience in manufacturing, assembly, or productionBackground in Industrial Engineering, Manufacturing Engineering, or Supply ChainStrong communication skills and professionalism in client interactionsHands-on, detail-oriented, and proactive in suggesting process improvementsTeam player, physically capable of lifting up to 150 lbsPassport required for occasional international travelTools You'll Use
Power DrillScrewdriverHot Glue GunMultimeterHigh-voltage ProbeWrenchesHammerHandsawSoldering IronTechnical Skills
Required :
Ability to read technical drawings and schematicsExperience diagnosing and troubleshooting electromechanical systemsFamiliarity with calibrated equipmentMechanical assembly, repair, wiring, and soldering skillsPreferred :
Experience in regulated industries (medical, defense, aerospace, biotech)Passion for building and improving complex systemsWhy Join Us :
Leadership : Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options.Exposure : Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry.Growth : Join an energetic and innovative culture where your ideas are valued. Youll have the opportunity to contribute to company growth, take on new projects, and further your career.At StemWave, we're not just building deviceswe're building a movement. Join us and be a key contributor to our growth and success.
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